3CX VOIP Telephone System 2017-06-29T11:50:21+00:00

3CX VOIP Telephone System for ITF

International Tube & Fittings

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3CX Business VOIP Solutions

International Tubes & Fittings (ITF) are a large Tubes, Fittings & Steel stockholder & distributor based in Wednesbury in the West Midlands. ITF’s priority is to listen carefully to your needs and deliver uncompromising outstanding service. Their aim is to be a company that you can always trust – a company of reliable people.

ITF required a new, robust telephone system to replace their existing, ageing telephone system. Due to having a very large warehouse and yard, it needed to have a number of cordless phones that would work across the whole site. It also needed to have all the features of a modern business telephone system and realise considerable savings on their existing annual costs for system rental, maintenance & support.

We provide them with the latest VOIP telephone system from 3CX. This is the world’s leading VOIP telephone system and used by Boeing, Pepsi & American Express to name just a few. It has a very impressive list of features and works with all types of VOIP telephones:

  • Voice menu system;

  • Call waiting, pickup & forward;

  • Call hunt groups;

  • Full inbound and outbound call recording;

  • Visual voicemail;

  • Call statistics wallboard;

  • Smartphone 3CX app (Windows, Android & iOS);

  • Windows 7 & Windows 10 Desktop App.

Services Chosen

Unified Communications

It also has an optional ‘Unified Communications’ module that lets you integrate applications (Microsoft Outlook & Edge, Salesforce, FreshDesk, Sage and many more) to your new phone’s system.

We supplied the system with a variety Yealink VOIP phones to suit individual requirements, from multi-mic conference phones and colour screen FeaturePhones to cordless VOIP phones with ranges in excess of 500 metres.

A package was chosen that was tailored to their exact requirements and over the last 12 months they have saved approximately [ITF to supply a figure] on the cost of their traditional telephone system. With the list of features that come with this system as standard, the huge range and flexibility of its hardware and the costs savings over traditional telephone system you now really can have your cake and eat it!

3CX VOIP Telephone System

Yealink T46S

Yealink T48G

Yealink SIP-T48G

Yealink w56p

Yealink W56P Dect

3CX Wallboard

3CX WALLBOARD

3CX Wallboard is a web based utility launched via 3CX client for Windows. 3CX Wallboard will show Real Time Queue statistics that are of utmost importance to operators and supervisors in a Call Center environment. Thanks to this feature, Call Center staff are continuously up to date with service level agreements and daily targets. This helps to increase efficiency and workload output.

ITF logo

“Computors support during the ‘go live’ stage was brilliant and problems were sorted really quickly.”

Rosemary Slater, ITF

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