How To Recieve Remote Support Via Remote Assistance

In this guide I will show you the steps required to send a remote support invite via an email carrier should utilizing Windows Live! Messenger’s remote support connection not be a viable option. As such steps may be missing from this guide as they are explained in previous documents that should have been followed first. Completing the previous guides will ensure that all settings are correctly configured

To begin we will need to open "Windows Remote Assistance" from the start menu. You must now go to:

Start -> Programs -> Remote Assistance

You will see the main menu for Remote Assistance now, to begin the process of gaining remote support you must first click "Invite Someone to Help you"

This will present you with some further options. Since Windows Live! Messenger is not functioning correctly we must create an invitation file. To do this click the option "Save Invitation as a file (advanced)"

This menu allows you to place an expiration timer on the invitation file, Computors advises setting this option to around 2 - 3 hours to allow enough time to be sure that the problem can be solved using one invitation rather than sending multiple invitations.

When done click "Continue".

At Computors we take security seriously, we recommend that all invitation files no matter the duration should have a relatively strong password of at least 6 letters.

Caution: Do not tell anyone except our engineer the files password and do not use or tell any one your passwords that you use for other things.

Once finished click "Save Invitation"

Once you have completed this step.

Now you need to save the file some where you can access it easily in a short while. For ease of access and simplicity we recommend using the desktop to store the file.

When you have selected a save location you are happy with click "Save".

You have now finished creating the invitation file, and message should now be displayed in the upper centre portion of the window stating that the process has been completed correctly.

Depending on the email carrier you may use this phase of the process may differ slightly. The following is completed using Windows Live! Mail.

First begin by logging into your mail client as shown in previous guides or failing that your Email suppliers log on guide.

Once successfully logged in you will need to begin a new message. In Windows Live! Mail there is a "New" button in the top left of the screen which is used for this purpose.

Once the mail writer has opened you need to add a file using the attach button.

Once you click the attach file button you will be presented with a select file window select the file you saved earlier and click "open" that will attach the file to the Email.

Finally type any message that needs to be sent with the file and ensure the recipent address is correct then click send.

That concludes this guide, within a few moments the engineer should be able to send a control request and once accepted as shown in the previous guide your computer should soon be on the road to recovery.