IT Support 2017-10-17T10:15:09+00:00

IT Support

Our extensive IT support services are at the heart of everything we do at Computors. 95% of our business customers enjoy our ‘Total Cover Support’ packages and we really do pride ourselves on our service and value for money. Many of our existing customers contacted us to see if we could reduce their current IT support costs and improve services and we haven’t disappointed.

Our extensive IT support services are at the heart of everything we do at Computors. 95% of our business customers enjoy our ‘Total Cover Support’ packages and we really do pride ourselves on our level of service and value for money. Many of our existing customers came to Computors to see if we could reduce their current IT support costs and improve their support experience and we haven’t disappointed.

We use a support system called ‘FreshDesk’ to manage & monitor all our customer support requests. This is one of the world’s leading support portals and gives our customers full control over every aspect of their support requests. It also gives us access to a comprehensive suite of reports to enable us to monitor how well we are doing when providing IT Support for our customer base.

97%

Of customers receive support within their set SLA.

98%

Of support requests are fixed within our set SLA.

78%

Of support requests are fixed on the first contact.

We provide support over the phone, remotely or
through our helpdesk system via the icons below.

Are you unhappy with your existing support or think you are paying too much for your existing service? You might not have any IT support at present but your business is growing and it’s becoming increasingly difficult to manage your expanding IT system, mobile devices, etc.

If you’re worried about security or just think that things could be running smoother, faster or smarter, we can help! Contact us for a free, no obligation chat about how we may be able to help.

Do you need IT Support?

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